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Tour Ambassador

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Location: Colorado Springs, CO, United States

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Description

Are you mission-driven and passionate about helping others succeed? 
Do you strive to lead, follow, and act with integrity? 
Are you the one who honors your commitments? 
Is building trusting relationships an integral part of why you do what you do? 
Do you push limits and challenge the status quo? 
If you answered YES, keep reading to discover how you can significantly contribute to Team USA's success!   
  
  
Here's a summary of responsibilities: 
Provide tours of the Colorado Springs Olympic & Paralympic Training Center for all visiting guests (internal and external). 
  
  
Here’s how you ‘ll have an impact: 
  1. Share the mission and values of the U.S. Olympic & Paralympic Committee (USOPC) through informative and captivating tours of the Colorado Springs Olympic & Paralympic Training Center (CSOPTC). Tour guests include, but are not limited to, tourists from all over the country and world, visiting athletes and families, community partners, sponsors, National Governing Bodies, USOPC staff, VIPs, donors, resident athletes and schools.
  2. Conduct VIP Tours that include additional behind the scenes visits and dialogue.
  3. Adapt the CSOPTC tour script as your own ensuring guests receive an accurate yet unique experience.
  4. Collaborate with CSOPTC Visitor Center leadership in continually updating and editing the tour script with new FAQ, advancements in sport, upgrades to the CSOPTC, news on the Olympic and Paralympic Movements and more.
  5. Assist with staffing the front desk with tasks such as point of sale, cash reconciliation, guests’ inquiries, answering phones, tour gathering, data capture, etc.
  6. Provide top level customer service to all guests of the CSOPTC and help grow a passion for the Olympic & Paralympic Movement.
  7. Assist fellow Tour Ambassadors with CSOPTC Visitor Center opening and closing procedures to include (but not limited to) operating audio-visual equipment, reconciling cash drawer, scheduling large group tours and preparing for VIP tours.
  8. Assist with event set-up and teardown.
  9. Other duties as assigned. 
  
Here are the skills and experience you'll need to be effective: 
  • High school diploma or equivalent 
  • CPR/AED/First Aid or willing to get certified 
  • Tour guide or equivalent experience preferred 
  • Must possess strong interpersonal communication skills and be comfortable speaking in large groups of 50 or more. 
  
  
 
 
Here are the tools, equipment, & conditions: 
  • Must have reliable transportation and communication (email and cellphone preferred) 
  • Prolonged standing/walking 
  • Prolonged use of voice 
  • Exposure to all types of weather conditions 
  
Here's where you'll work: 
Colorado Springs Olympic & Paralympic Training Center 
 
  
Here's some more information you need to know: 
  • Hiring pay range: $15.33 - $18.02 Per hour 
  • This Temporary, Non-Exempt position is intended to work 40 hours per week. 
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