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Games Volunteer - Milano Cortina 2026 (Team USA Welcome Experience)

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Location: , United States

Description

**Applications are due by 5:00pm MT on Thursday, July 3^rd**

Are you mission-driven and passionate about helping others succeed?

Do you strive to lead, follow, and act with integrity?

Are you one who honors your commitments?

Is building trusting relationships an integral part of why you do what you do?

Do you push limits and challenge the status quo?

If you answered YES, keep reading to discover how you can contribute to Team USA's success as a Games volunteer!

Here's a summary of the opportunity:

Team USA Welcome Experience (TUWE) is the first stop for members of Team USA as they arrive for the Olympic and Paralympic Winter Games Milano Cortina 2026. As the athletes go through TUWE, they stop at several stations, including Nike, Ralph Lauren, Oakley, Skims, and New Era where they receive their official team gear. In addition, they get sized for their Olympic or Paralympic ring, create social media content, and experience other exciting and engaging stations presented by our Partners and Licensees. TUWE is a fun and fast-paced environment that sets the tone for the entire Games experience for Team USA athletes.

The United States Olympic & Paralympic Committee (USOPC) needs hardworking and energetic volunteers with superior customer service skills to assist with a variety of positions to make the Team USA Welcome Experience run as smoothly as possible. Volunteers will need to speak English and are responsible for coordinating and funding their own travel to Milan/Venice, transportation while in Milan/Venice, accommodations, and meals outside of their scheduled shifts during the Games.

Here are the key dates for the volunteer opportunity:

Olympic Games – January 26, 2026 to February 6, 2026
Paralympic Games – February 27, 2026 to March 6, 2026

Non-local volunteers should arrive in Italy at least the day before their first shift to acclimate to the time zone and climate. Orientation will be conducted during volunteers’ first shift at TUWE, with function-specific orientation conducted in subsequent shifts as needed.

Volunteers are encouraged and expected to work a minimum of three (3) shifts total over the course of TUWE operation with a minimum of five (5) hours per shift (e.g., 08:00 to 13:00 or 13:00 to 18:00). Days do not need to be consecutive. Deviation from this schedule will be considered on an individual basis. Schedule is tentative and subject to change. Shift hours may vary depending on volunteer post and athlete schedules and may be extended to suit business needs without notice. Volunteers may be assigned other duties during shifts, as needed.

Here's how you'll have an impact:  

Three opportunities are available to volunteer in the following areas at the Team USA Welcome Experience:

Front of House Support: Assist with licensee stations and support as necessary (social media, Getty Images headshots, athlete signed memorabilia, gifting distribution, etc.).
Directional & Operational Support: Direct athletes and delegation members to various licensee stations. Assist with snack and beverage stations for athletes and staff.
Back of House Support: Help with apparel kitting and backstock inventory. Assist with transportation support. Tag apparel bags received with sport-specific luggage tags and assist with moving to luggage storage location. Serve as a runner to facilitate apparel size exchanges.

Here are the skills and experience you'll need to be effective:

Ability to work in an international, multi-cultural setting
Passion for sport and the ideals of the Olympic and Paralympic Movement
Excellent communication skills
Demonstrated ability to work in a fast-paced multidisciplinary team environment
Ability to adapt to new people and environments quickly
Skill at meeting multiple simultaneous demands
Ability to function in a deadline-driven environment
Proven ability to provide excellent customer service while maintaining a calm demeanor
Ability to work as a team player and be flexible to changing work environment and duties
Professionalism and discretion at all times
Fluent English speaker required; fluent Italian speaker a plus (please specify in application)
Must be 18 years or older to volunteer
Ability to travel, pay for own expenses, and hold a passport and/or Italian Visa (if required)

Here are the tools, equipment & conditions: 

Ability to lift up to 40 pounds
Prolonged periods of standing, walking, lifting, bending, and twisting
Ability to endure frequent periods of standing in a stationary position, pushing, and/or pulling, sometimes outside in winter conditions
Ability to move an equivalent of 8 to 10 miles per day, on average (equivalent of 20,000 steps)
Ability to work and function in a non-traditional environment, including but not limited to working non-traditional hours (ex: nights, weekends) and operating in a high-demand, complex, and ambiguous environment

Here’s where you’ll work:

Olympic Games – Sheraton Milan Malpensa Airport Hotel (Milan, Italy)
Paralympic Games – Move Hotels Venezia Nord (Venice, Italy)

Here's some more information you need to know:

Volunteer positions are unpaid.
Each volunteer will receive:

Meals during shifts
Uniform apparel to be worn during shifts

Volunteers are responsible for coordinating and funding their own travel to Italy, transportation to the work site, accommodations in Italy, and meals outside of their scheduled shifts during their volunteer post.
Volunteers must submit to and pass a mandatory background check (administered and paid for by the USOPC).

The USOPC requires background checks on all U.S. Games Delegation members and volunteers who could have direct contact with athletes to ensure a safe environment for all. Background searches are performed by the National Center for Safety Initiatives (NCSI), a full-service screening organization that works in accordance with the Recommended Guidelines established by the National Council on Youth Sports (NCYS).

Volunteers must sign the USOPC waiver and release of liability form and nondisclosure agreement.
Volunteers must take and successfully pass the U.S. Center for SafeSport training course.

The USOPC requires the successful completion of the SafeSport certification for every U.S. Games Delegation member and volunteers who could have direct contact with athletes to ensure a safe environment for all. Every individual will be sent the link for SafeSport certification upon selection as part of Games registration.

The application deadline is July 3, 2025.

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